Just Answer My Question
Penguin February 3rd, 2007
Fedex left me a package slip today. Figuring it might be the prints, I ran over to pick them up. I showed the clerk behind the desk the ticket and she kindly told me that it was Fedex Ground, not Express. Obviously, I should’ve known this because the ground tag is green and the express tag is orange. Obviously. In order for me to pick up the package, I would have to go to the Ground station, which, she didn’t know the location of. This should’ve been a hint towards what kind of help I would get from Fedex.
I didn’t want to waste my trip out to Fedex, so I asked her if she had any information about their small business shipping. Unlike UPS’s site, Fedex makes it tedious and virtually impossible to find any sort of information. Just like her knowledge of Fedex Ground, she couldn’t help me. But she kindly directed me to their customer service line.
I dial up their number and quickly get Tony. Yay! I live person, and I didn’t have to wait that long. I lay out where I’m coming from and ask him my question. He obviously didn’t know, so he transferred me to software, and I talked to Rachel. She told me to download some software, but still didn’t answer my question about API’s and PHP. So she transferrs me to tech support with Abbey. I’m not on the line long with Abbey when she transfers me again. But this one was only a stepping stone to Customer Service where they wanted me to set up an account.
Rachel had taken my name and given me a case number. Now, why would I need a case number? All I’m trying to do is find out if Fedex allows me to make webservice calls to their systems. I spent a good 30 minutes on the phone, only to be redirected back to where I started. Frustrated, I decided to just hang up.
Why is it so difficult to have my question answered. I understand that they may not know the answer, but you would think the software people or the tech support people would have some sort of idea. At no step during the process did anyone try and figure out what I was trying to ask.
I’m going to make you this promise. If you email me with a question, I will do my best to answer it. I may not know all the answers, but I will do my darndest to Google it or Wiki it and if that doesn’t work, I will give you my deepest apologies.
That’s a promise.
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